Automotive Service Advisor - Union City, Georgia, United States

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Customer Service Representative,Service Advisor,Service Coordinator,Service Writer
  • Published: 02-05-2024
  • Salary: $70,000 - $125,000 Per Year
  • Job Location: Union City, Georgia, United States
Job Description:

Heritage Volkswagen is hiring experienced service writers for our busy service department!


We have a well established,  hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a service advisor at Heritage Volkswagen today!

We offer a competitive, aggressive compensation package which will commensurate with experience and performance, PLUS:

  • Top pay in exchange for your experience-if you have the experience we need, you will make over 6 figures
  • Team atmosphere, safe work environment
  • Employee discounts on products, services, and vehicle purchases
  • 5-day Work Week
  • Closed on Sundays
  • Employer-Paid Holidays + Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Career advancement opportunities and promotions from within
  • Paid Training
  • Long-term and Short-term Disability
  • Employee Assistance Program
  • Company-paid life insurance for full-time employees (additional coverage available)
  • Charity and Community Outreach Opportunities
  • Skillset enhancement opportunities
  • Employee Recognition Programs
  • Well established in the community

Your Responsibilities & Essential Job Duties:

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
  • Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
  • Communicate additional repair and service needs to the customer based on vehicle inspection
  • Administer the manufacturer warranty for qualifying vehicle repairs
  • Confirm and offer resolution to customer concerns
  • Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Apply now!

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.

Job Type: Full-time

Pay: $60-100K per year, commensurate with experience and performance


  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance
Job Requirements:

Job Requirements & Qualifications:

  • High school diploma or equivalent preferred
  • Must be authorized to work in the US
  • Must have a valid Driver’s License
  • Minimum of 18 years of age to be able to drive for the company
  • Previous Service Advisor experience is REQUIRED
  • CDK experience is preferred
  • Ability to multi-task in a fast-paced work environment
  • Basic mechanical understanding of a vehicle